PERFORMANCE MEASURES SUMMARY

 

General Managerís Office

 

 

Program

Category

Performance

Measure

Measurement Intent

FY 2005-06

Actual

FY 2006-07

*Estimated

FY 2007-08

Target

General and Administrative

Citizen/Customer Written Inquiry Response Time

 

 

Service level target:Citizen/customer letters and other inquiries requiring District response acknowledged in writing within 96 hours (changed from 48 hours in previous fiscal year to a more realistic goal); and full response provided normally within two weeks

 

16%

 

13% in 48 hours

 

87% in 2 weeks

 

90%

 

General and Administrative

Board and Committee Meeting Minutes Completion

 

 

Service level target:Draft minutes of regular Board and Committees meetings submitted with next regular meeting packet††

 

Board 83%

 

Committee 100%

 

Board 100%

 

Committee

90%

 

Board 100%

 

Committee

90%

General and Administrative

Board Meeting Agenda Packet Delivery

 

Service level target:Deliver agenda packets to Directors by Wednesday preceding each regular Monday meeting; and not less than five days prior to special Board meetings

100%

100%

100%

Information

Technology

Technical Support

 

Ensure effective support of computer hardware within four hours of requests during working hours

95%

95%

100%

Information

Technology

Security and High Availability

 

Maintain secure and reliable electronic environments at all times

100%

100%

100%

Information Technology

Backup

 

Ensure full backup of all District computer records and data on a daily basis

100%

100%

100%

* Actual performance through March 2007