PERFORMANCE MEASURES SUMMARY

General Managerís Office

Program

Category

Performance

Measure

 

Measurement Intent

FY 2003-04

Performance

FY 2004-05

Performance *

FY 2005-06

Target

General and Administrative

Citizen/Customer Written Inquiry Response Time

 

 

Service level target:Citizen/customer letters and other inquiries requiring District response acknowledged in writing within 48 hours; and full response provided normally within two weeks

 

N/A

 

N/A

 

100%

 

General and Administrative

Board and Committee Meeting Minutes Completion

 

 

Service level target:Draft minutes of regular Board and Committees meetings submitted with next regular meeting packet††

 

N/A

N/A

Board 100%

Comm. 80%

General and Administrative

Board Meeting Agenda Packet Delivery

 

Service level target:Deliver agenda packets to Directors by Wednesday preceding each regular Monday meeting; and not less than five days prior to special Board meetings

N/A

N/A

100%

Information

Technology

Technical Support

 

Ensure effective support of computer hardware and software within four hours of requests during working hours

N/A

90%

100%

Information

Technology

Security and High Availability

 

Maintain secure and reliable electronic environments at all times

N/A

100%

100%

Information Technology

Backup

 

Ensure full backup of all District computer records and data on a daily basis

90%

100%

100%

* Actual performance through December 2004