PERFORMANCE MEASURES SUMMARY

 

GENEREAL MANAGERS DIVISION

 

 

Program

Category

Performance

Measure

 

Measurement Intent

FY 2003-04

Performance

FY 2004-05

Performance *

FY 2005-06

Target

 

Information

Technology

 

Technical Support

 

 

Ensure effective support of computer hardware and software within four hours of requests during working hours

 

 

 

N/A

 

90%

 

100%

 

Information

Technology

 

Security and High Availability

 

 

 

Maintain secure and reliable electronic environments at all times

 

 

 

N/A

 

100%

 

100%

 

Information

Technology

 

 

Backup

 

 

 

Ensure full backup of all District computer records and data on a daily basis

 

 

90%

 

100%

 

100%

 

* Actual performance through December 2004

 

 

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